- Go to the official Deriv.com website.
- Click the “Log in” button in the top right corner of the page.
- Enter your email or client ID.
- Enter your password.
- Click the “Log in” button.
- Ensure you are on the official Deriv website.
- Avoid using the autofill function on public devices.
- Upon first login, review the user agreement.
Account Login Methods
Table of available login methods:| Method | Description | Advantages | Features |
| Login using email and password | Simple and quick method | Requires password memorization | |
| Client ID | Login with a unique ID and password | Enhanced security | Not linked to email |
| Login via Google account | No need to remember an additional password | Requires an active Google account | |
| Login via Facebook account | Quick authorization | Depends on Facebook availability | |
| Apple | Login via Apple ID | Convenient for iOS users | Only for Apple devices |
| Biometric | Login via fingerprint or Face ID | High speed and security | Available only on supported devices |
Login Security
- Two-Factor Authentication (2FA)
- Activation in the security settings.
- Login confirmation via SMS or authenticator app.
- Additional layer of account protection.
- Choose your preferred 2FA method: • SMS code • Google Authenticator • Authy • YubiKey (for advanced users)
- SSL Certificate Check
- Ensure there is a “lock” icon in the browser’s address bar.
- Verify the correct URL: https://deriv.com.
- Click on the lock icon to view certificate details.
- Ensure the certificate is issued to Deriv.
- Using a Strong Password
- Minimum of 8 characters.
- Combination of letters, numbers, and special characters.
- Unique password for Deriv.
- Recommendations for creating a strong password:
• Use a passphrase.
• Avoid personal information.
• Avoid keyboard sequences.
- Regular Password Changes
- Recommended every 3 months.
- Password change function available in account settings.
- Reminder system for password change.
- Password history to prevent reuse.
- Account Activity Monitoring
- Regularly check login history.
- Set up notifications for logins from new devices.
- Analyze suspicious activity.
Recovering Account Access
- Forgot Password
- Click “Forgot password?” on the login page.
- Enter the email used during registration.
- Follow the instructions in the received email.
- Temporary limits on repeated password reset requests.
- Security check before resetting (answers to security questions).
- Not Receiving Password Reset Email
- Check your “Spam” folder.
- Ensure the entered email is correct.
- Contact customer support if the issue persists.
- Add [email protected] to your safe sender list.
- Check your email client’s filter settings.
- Locked Account
- Contact customer support.
- Provide documents to verify your identity.
- Follow the support specialist’s instructions.
- Possible reasons for account locking: • Suspicious activity. • Violation of platform usage rules. • Regulatory requirements.
- Restoring Access When 2FA Device Is Lost
- Use backup codes (if saved).
- Contact customer support with identity verification.
- Procedure to disable 2FA followed by reactivation.
Optimizing the Login Process
- Saving Password in the Browser
- Use only on personal devices.
- Ensure the device is password-protected.
- Regularly update saved passwords.
- Use encryption for data on the device.
- Using a Password Manager
- Enhances security and convenience.
- Generates strong, unique passwords.
- Synchronizes passwords across devices.
- Autofills login forms.
- Additional level of encryption.
- Setting Up Quick Login in the Mobile App
- Activate login via fingerprint or Face ID.
- Speeds up access to trading.
- Set up a PIN code as a backup method.
- Automatic login when the app is launched (optional).
- Using Hardware Security Keys
- Supports FIDO2 and U2F standards.
- Physical device for login confirmation.
- High level of protection against phishing.
- Can be used across multiple services.
- Setting Up Trusted Devices
- Mark devices as trusted for easier login.
- No need to confirm 2FA on trusted devices.
- Automatic removal of devices from the trusted list after prolonged inactivity.
Common Issues
- Issue: Unable to Log in After Password Update Solution:
- Clear your browser’s cache and cookies.
- Try logging in via incognito mode.
- If the issue persists, contact support.
- Check if your IP address is blocked.
- Ensure the date and time are set correctly on your device.
- Issue: Notification About Login Attempt from a New Device Solution:
- Check if you are indeed trying to log in from a new device.
- Confirm the login by following the instructions in the received email.
- If you suspect unauthorized access, immediately change your password.
- Activate two-factor authentication for enhanced security.
- Check login history in your account security settings.
- Issue: “Incorrect Login or Password” Message Even When Sure of Correctness Solution:
- Check if the Caps Lock key is on.
- Ensure you are using the correct email or client ID.
- Use the password recovery feature.
- Check if your email has recently been changed in the account settings.
- Try logging in from a different device or browser.
- Issue: Slow Loading of the Login Page Solution:
- Check your internet connection speed.
- Clear your browser’s cache and cookies.
- Disable browser extensions that might affect loading.
- Try using a different DNS server.
- Contact your internet provider if the problem persists.
- Issue: Unable to Log in via Social Networks Solution:
- Ensure your social network account is active and not blocked.
- Check if you have revoked Deriv access permissions in your social network settings.
- Try logging out of the social network account and logging in again.
- Update the social network app or browser to the latest version.
- Contact Deriv support to check the link between accounts.
Training and Support
- Video Instructions on Logging into the Account
- Available in the “Help” section on the website.
- Step-by-step explanation of the process.
- Subtitles in various languages.
- Ability to download videos for offline viewing.
- Knowledge Base on Authorization Issues
- Answers to frequently asked questions.
- Guides for resolving common problems.
- Search by keywords.
- Ability to rate the usefulness of articles.
- Online Chat Support
- Quick assistance with login issues.
- Available 24/7.
- Ability to attach screenshots.
- Chat translation into various languages.
- Interactive Assistant
- AI bot for solving simple issues.
- Step-by-step instructions with visual prompts.
- Automatic redirect to a live operator for complex problems.
- Webinars on Security
- Regular online seminars on account protection.
- Overview of new security features.
- Q&A session with users in real time.
FAQ
In this case:
- Contact Deriv customer support.
- Provide as much information about your account as possible (registration date, recent transactions, personal data).
- Complete the identity verification process.
- Follow the support specialist’s instructions to restore access.
To enhance security:
- Activate two-factor authentication (2FA).
- Use a strong, unique password.
- Avoid saving login details on public devices.
- Regularly check the login history of your account.
- Immediately report any suspicious activity to support.
This is a password brute-force protection mechanism. To unblock:
- Wait 30 minutes before your next login attempt.
- Use the password recovery feature.
- If the issue persists, contact support.
- Ensure that your login details are correct before submission in the future.
